College Charter

MISSION STATEMENT: 'Excellence in Education and Training'

This Charter sets out The HENLEY College’s commitments to students, employers, parents and the wider community. Our aim is to deliver a high quality service and this document outlines what you can expect from us as minimum standards. The details of our values, commitments and procedures are contained in documents such as:

admissions and enrolment policy
complaints procedures
course/subject information
single equality scheme
full and part-time brochures
safeguarding documentation
The HENLEY College quality characteristics and standards for students and other customers
Instrument and Articles of Government
learner support fund
learning support policy
student disciplinary procedures
student handbook
students’ union constitution
student services policy
quality policy
work experience policy

OUR COMMITMENTS

Before you join the College

You will be provided with general information on:

the programmes and qualifications offered
teaching and learning facilities

Information about your learning programme will be available covering:

entry requirements
teaching/learning approaches
costs or charges
arrangements for assessment
outcomes and progression routes

Information will be available on request covering:

accommodation
arrangements for students with learning difficulties or disability
likely group size
destinations of leavers
examination results
fees and financial assistance
inspection reports
learning and learner support
transport arrangements.

You will be given the opportunity to:

visit and tour the College
discuss your learning requirements
have a guidance interview
receive objective advice and guidance

Your application will be dealt with efficiently following published procedures.

When you join the College

You will be enrolled in accordance with procedures published by the College.
As a full-time student you will take part in a Welcome Day programme to help you find your way around the College and locate its facilities and to find out more about your course and how it works in practice.

At College

As a full-time student you will:

have the support of a personal tutor
receive advice, guidance and regular reports on your progress
receive information on catering, recreational and other facilities
receive information on progression and career opportunities

As a part-time student:

You will be given a handbook describing College facilities and services available to you.

You will be entitled to expect:

classes to start and end on time
to be given notice of foreseeable changes to your classes
a high standard of teaching from qualified staff
accredited, coherent programmes of study
assessment within published times
access to work experience where relevant
learning and learner support including study skills
discussion and/or renegotiation of your learning programme
opportunities for counselling
a pleasant learning environment which meets health and safety requirements
access to information and advice on progression routes
a caring, safe and supportive atmosphere.

On completion of your course

You will be entitled to accreditation of your achievement.

If you are an employer, or from the local community, we will endeavour to provide you with:

courses and facilities available at the College
detailed references and information on student applicants as required
results and College performance in examinations and on courses
progress reports on employees as appropriate
information on work experience students in line with the work experience policy.

We will play a responsible, responsive part in the life of the community by:

developing links with the community and employers
making our facilities available
establishing links, on agreed terms, with community groups and through employers and their networks

Equality and Diversity

The HENLEY College is committed to achieving an educational environment and vocational training environment which actively promotes equality of opportunity and freedom from discrimination on grounds of age, class, course, subject or training area, cultural or ethnic origin, disability, gender, marital status, nationality, religion, belief and sexual orientation in every aspect of College life and associated training activities.

Maintaining Standards

“The HENLEY College Quality Characteristics for Students and other Customers” sets out in detail the College’s Quality Characteristics and Standards. This document also indicates how and when these standards are measured and who has responsibility for ensuring each standard is met. A copy of this document can be found in the Student Area of Learnzone.

If something goes wrong

We will deal with your problem courteously and efficiently. Our aim is to provide a quality service to students, parents, employers and other customers. If you are unhappy about some aspects of College life, or our education and training provision, we hope that you will raise the issue with us and give us the opportunity of putting it right. Please ask for our complaints procedure or just contact us with your complaint.

The HENLEY College Governors:

Jessica Angell (SU President)
Louise Adams
Claire Collins (Vice Chair)
Catharine Darnton
Tom Espley (Principal)
Lorimer Fellingham
Kaz French (Staff Governor)
David Golby (Staff Governor)
Jessica Harper (SU Vice-President)
Jasminder Love (Parent Governor)
Ian McGaw
Steve Matthews (Chair)
Mike Nicholson
David Nimmo Smith (LEA)
Christopher Reeves
John Richards
Tony Sanderson
Peter Watts
Susanne Wiborg

The HENLEY College Contact Points

If you would like further information please contact the following people at the College:
Governors Margaret McGrory (Corporation Secretary)
Principal Tom Espley
Assistant Principal Peter Allen (Student Services)
Assistant Principal Simon Cuthbert (Curriculum & Quality)

The HENLEY College
Deanfield Avenue
Henley-on-Thames
Oxon RG9 1UH
Telephone: 01491 579988
Fax: 01491 410099
email: info@henleycol.ac.uk

The Principal (TESP): September 2011